Quote:
Originally Posted by lundwc16
The biggest ugly we have encountered is Keystone, & total lack of customer support. The selling dealer is their customer, not you or I. Problems, or questions with the unit, or if you need parts their answer is contact the dealer. Keystones' answer is "call the dealer". As we travel & need something, when we contact the local dealer, the first question is "did you buy it here'
John
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Yup, it's called the blame game. It's their way of weaseling out of responsibility for defects/ poor workmanship. Integrity and accountability seem to be foreign concepts to them.
"did you buy it here?" is a tool to avoid product support.
