Our wood is broken, my dealer got in repair parts for me right after we reported the problem, and gave pictures. They sent the steel parts....
I said look at the pictures I gave you; wood, not steel! I just need a new chair.
Still haven't resolved the problem, probably never will. (Naylor in K.C.)
Chair:
http://s112.photobucket.com/albums/n...t=7d0e2eaf.jpg