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Problem 1, without seeing it, sounds like an adjustment is required. Lippert has online easy to follow step by step instructions for that. Problem 2 sounds like an installation shortfall and I would discuss with your dealer. Not a problem I have heard of before.
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Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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