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Called Keystone CS today and talked to Henry. Lisa Calderon is assigned my case but she was on the phone so Henry helped me. It was a pleasure talking with him. He said that my trim parts had been ordered by CW, but there was nothing about the air mattress in any of my notes. I had a copy of the email from July 29th when we first reported the problem. Henry went ahead and placed an order for a new mattress and said that it would be shipped directly to me once Keystone received it. He also said that anything else listed on my case would be covered under warranty, even if the date of warranty had passed. Thanks Keystone, especially Henry, for working with me. That is how it is supposed to be. But still waiting on CW.
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