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Old 05-29-2018, 11:41 AM   #61
Established Member
Join Date: Feb 2018
Location: Manitou Springs
Posts: 16
M.O.C. #21185
Originally Posted by CaptnJohn View Post
I rarely use the dealer for any warranty work unless it is on the trailer, like now 2 pieces of wood trim ordered. Yes, I have to pay a service charge but that is almost covered by fuel on a trip to the dealer and way over on 2 trips to the dealer. I've had a furnace done by a mobile tech at a campsite under warranty while 760 miles from home. They have come right to my storage lot a few times over the years as well. If they don't get it the 1st time there is no service charge on a call back ~~ but in my experience they never needed to return.
Headed back for the 6th time to get the furnace repaired, Keystone is no help to resolve the problem. Their only insight is to take it back to the dealer and have them fix it again. the dealer has had my 5th wheel longer than I have.
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