We had a similar problem. We have a 2008 3400RL and the DVD player only worked one time. We had it replaced with the same model and that failed real quick as well. Finally the dealer got in the newer version 6000. The picture was clear but only in different shades of blue. No other color. The surround sound didn't work either. My husband repaired the second faulty DVD and we went back to using that one.
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