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Swanny:
I always wondered how dealers like yours stay in business. To take an experience that should be enjoyable and turn it into something very aggravating is terrible.
During my experience I ran into some problems with my dealer. They are part of Camping World RV Sales so I contacted them and got the email of CEO (Marcus Lemonis). Sent him a little message about my dissatisfaction. The next day I got a call and an email from the dealer asking me what they could do for me. This was before they got the money but if you can find out if they are part of a larger group I believe your situation can be helped by contacting the parent company.
Good luck and I hope you can achieve satisfaction.
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