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This goes back to a basic problem. Keystone is never straight across the board with treating everyone the same.(example...decal thread) Some get good service when they call Keystone, some get none at all. I really think it is just the attitude of the CSR you happen to get on the phone. I ran into this years ago. Dealer used duct tape to repair a "T" that was cut in the belly membrane. I knew they made ABS tape for the repair. I called Keystone and inquired as to getting some tape, and explained how the dealer had used duct tape and sprayed it with black paint to cover it.(it came loose before I got the Mountaineer home from the shop) No way they would send me the tape. I asked if I might speak with someone that had the authority to authorize me getting the tape. She informed me she had that authority, but she was not going to do so.
BTW, that was my last conversation with Keystone customer service.
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