Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

**DQDick** · 09-03-2018, 06:36 PM

[QUOTE=dke1955 Truly can't believe there will be a customer service rep (many reps) to help y'all with your service issues at the rally..[/QUOTE]

You need to believe it. Keystone has been doing this since I was Wagon Master in 2012 and have improved upon it every year. Personally, I've had them ship me a part in NM after the Rally (it wasn't used on new rigs anymore) and then paid to have a local dealer install it. Keystone has always been great with us on warranty work even before I was Wagon Master but I was always careful in what dealer I chose and talked with Keystone Customer Service in a respectful manner alll the way through the processes. We didn't have to buy another Montana or any rig at all. We loved our old rig, but like the new one even better. Good luck on your purchase, just don't buy it from that dealer.

09-03-2018, 06:36 PM	#24
DQDick Site Team Join Date: Jun 2011 Location: Wilsey Posts: 18,799 M.O.C. #11455	[QUOTE=dke1955 Truly can't believe there will be a customer service rep (many reps) to help y'all with your service issues at the rally..[/QUOTE] You need to believe it. Keystone has been doing this since I was Wagon Master in 2012 and have improved upon it every year. Personally, I've had them ship me a part in NM after the Rally (it wasn't used on new rigs anymore) and then paid to have a local dealer install it. Keystone has always been great with us on warranty work even before I was Wagon Master but I was always careful in what dealer I chose and talked with Keystone Customer Service in a respectful manner alll the way through the processes. We didn't have to buy another Montana or any rig at all. We loved our old rig, but like the new one even better. Good luck on your purchase, just don't buy it from that dealer. __________________ Dick, Joyce, Diego, Picatso and Gustav 2017 3720 RL, and 2013 HC 343RL Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.