X2 on the call...their customer service is about the best we have seen from any vendor. If it is the valve assembly the replacement should not be too difficult as it is located on the top so it will be a matter of removing the top of the washer, screws in the front and back and a hose boot to the drum.
Good luck,
Les
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Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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