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Old 07-24-2019, 06:01 AM   #6
Harrisden54
Seasoned Camper
 
Join Date: Feb 2019
Location: Saint Louis
Posts: 63
M.O.C. #23419
Thanks for all the suggestions.

I have spoke to Keystone Customer Service numerous times and sent over a dozen e-mails with photos. I've attached a few here of the water on the couch from the air conditioner and the fridge. These 2 items I have been dealing with since brand new in June 2018. It has been to 2 different dealers for this. The dealers turn the a/c fan on high, it runs constantly and they cannot duplicate the problem. I get it back turn the fan on auto and have water dripping on the couch in 4 hrs.
For the fridge, they turn it on, leave it on with the doors closed and it goes to 35 degrees and stays there with never opening the doors. I get it back, turn it on, it goes to 35 degrees by morning, I open the doors and put food in it and close the doors as quickly as possible and it goes to over 45 degrees and can't ever catch up. I have an outside fridge and put drinks in there so as not to be opening and closing the fridge doors unnecesarily.
I feel I have been very patient, but when I was told by a Keystone Rep yesterday that the wall separation is "normal", I lost my patience. I have a 3/4" gap between the side wall and floor allowing cold and hot air, bugs, spiders and flies into the coach.
The dealer can't get me in until October 1 so I explained to the Keystone Rep. that driving 4.5 hrs. to the unit then towing it 2 hrs. to the dealer will be a waste of my time in October because with the cooler temps the fridge and a/c symptoms will not be there.
I was told by one Keystone Rep. that they would send a mobile tech to me but for some reason that is no longer an option.
I am very frustrated and disappointed.
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