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Sorry that happened to you. I work at a Ford Dealer in the service Dept and we have seen this happen a few times. We also have seen several times where they have put gas in instead of diesel. It is a accident that several insurance companies will cover. Both caps are labeled but I can see how it happens. I am very cautious when fueling and putting in Def fluid. GM has the Def nozzle under the hood but have had problems with where the Def tank is located. The tank hangs down pretty low. No easy solution.
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