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Our 1 year warranty period is about over. It has been quite an eye opener. The amount of in-the-shop downtime for warranty work was around six months. My overall service response from Keystone was good. The most disappointing aspects were (1) poor quality control which led to my trailer having to be finished by myself and the dealer; (2) a triangulated process of obtaining warranty approval, parts and service which just increased time required to do the job; and (3) dealer/service center variability - first one I used was terrible and the second one was good.
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