[masterdrago]

If the freezer door seems to be sticking on the tracks and not coming open all the way, a simple way to get it to open fully AND realign the tracks at the same time is to grab both sides of the freezer door midway top to bottom and give it a good hard pull. Almost a jerk. Keep pulling straight out until the door comes to a hard stop. It will. At that point, it is open all the eway and the rails (tracks) are aligned correctly. This is from many, many years of experience working on Samsung, LG, and others that make that door/drawer design. The plastic drawer on the 18 cu ft Samsung that Keystone puts in these 5rs, simply lifts out.