Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

hunts800 · 03-01-2013, 01:08 PM

This is going to sound like an ad, but every time I've had warranty issues with keystone it has resulted in exemplary service. Latest example, ladder supports broke, dealer had never seen similar case. My extended warranty approved ladder replacement, but in addition to $100 deductible, I had to pay $85 to ship the part from keystone.

Called keystone customer service, even though I am almost one year out of warranty, they are shipping the ladder to my dealer for free. No hassle -just explained situation, asked for consideration, and problem solved same day.

I get tired of hearing all these horror stories of poor keystone customer service when my experience has been anything but the opposite!

03-01-2013, 01:08 PM	#1
hunts800 Montana Fan Join Date: Jun 2011 Location: stockton Posts: 405 M.O.C. #11457	Keystone service kudos This is going to sound like an ad, but every time I've had warranty issues with keystone it has resulted in exemplary service. Latest example, ladder supports broke, dealer had never seen similar case. My extended warranty approved ladder replacement, but in addition to $100 deductible, I had to pay $85 to ship the part from keystone. Called keystone customer service, even though I am almost one year out of warranty, they are shipping the ladder to my dealer for free. No hassle -just explained situation, asked for consideration, and problem solved same day. I get tired of hearing all these horror stories of poor keystone customer service when my experience has been anything but the opposite! __________________ 2014 Montana Mountaineer 331 RLT. Winneguard SWM Traveler Satellite Antenna, Progressive 50 amp portable EMS, 6 point Level Up.. 2016 Chevy 3500 Duramax Dually, long bed, B&W Patriot hitch.