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As a full timer in a 2015 3721RL with lots of warranty issues, Montana will give you a choice of three dealers sometimes not really close. They will not choose for you, and they will not make an appointment for you. They will pre-approve warranty work at one of these dealers, but no others. If you have the hydraulic control panel fail at a campground with the slide partially out, meh tough luck. They will not do anything except tell you you have to get the unit to an authorized dealer ( with the slide sticking out going down the Interstate).
Most of the authorized dealers don't care about you unless you bought it there. My experience has been that it can be up to three weeks to get our unit in to an authorized dealership, then a couple of days to diagnose and get Keystones approval to do the work, a couple of days to order parts, one to two weeks waiting on parts ( unless you pay the dealer to air freight, then another week to do the work. After all this, our rate of correct repair on the first try is less than 50%, requiring a return visit. Repeat process above.
Our Montana was in a dealership or disabled at a campground waiting on a dealership for a little over three of the first 12 months we owned it. The kitchen slide has never been made to work right from day one. I think the reason that you see good reviews and bad reviews is the way the units are used. If you just take it on vacation once a year and do occasional week ends problems don't arise until the unit is off warranty. If something goes wrong in the first year in this circumstance, then the selling dealer does the work. The other side is when you are full timing and traveling, Keystone is just not equipped mentally or physically to help you out much.
For example, when our kitchen slide failed for the fourth or fifth time, it was finally beyond the warranty period. Keystone was happy to point that out. I did get a "Team Lead" or manager of some sort to call me about the issue. The upshot was that I had to take it to an authorized dealer or ideally to the dealer purchased from (1200 miles one way) for an evaluation so that Keystone could make a one off decision on authorizing the repair. Keystone had no concept of the position they put me in as a full timer on the road. So we are dealing with it for the summer and will search out a well recommended Lippert knowledgable repair facility or mobile repairman to have the work done.
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