Quote:
quote:Originally posted by rogersuemegan
Humm......maybe our new 3400RL has problems for a good reason. I say good for Keystone, there business would be in trouble if everyone that has purchased a new Montana in the last few months, have as many problems as we have.... they had to replace the counter top - it was warped... the closet doors in the entry were warped.. so they replaced them, our mattress had a spring come threw it in less than 2 weeks, and we are not big people and we are old!! so they replaced it. Our bathroom door had to be taken off and re-hung, our outside door wouldn't lock and they fixed that, and we are still having problems with the kitchen slide leaking when we travel when it is raining, we end up with water on the floor, and they have worked on that for 2 full days, and it still isn't fixed, and oh yes our power inverter burned out 2 days after we picked our new unit up. There was another couple in our winter FL park that bought the same trailer from the same dealer, 2 weeks after we did, and they were in theres 2 weeks when the power inverter went out. Please don't get me wrong... we love this unit, and when all the problems are fixed we will love it even more. We were unhappy with the dealer, out of Ocala FL., as the sales person couldn't do enough for us until he had the sale, but the service dept. were not at all helpful when we called with all these problems. It took us driving to the dealers and talking to them in person, 3 times- with everyone in the place hearing what was being said, we felt that they treated us like we were stupid and didn't know what we were talking about. We have had RV's for 30 years. Once we went there with our outfit and spent 4 days on there lot, they were very nice, and we did tell them that we wished that they had been like this from the start. We did not get angry, or yell, we just told them that we wanted it fixed or they could keep it. Maybe our purchase didn't make or brake the dealer, but it was a MAJOR purchase for us!
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Sounds like a lot of your problems were too complex to be diagnosed over the phone. We are very familiar with the Montana dealer in Ocala
and have never had a service problem or an attitude problem. They have bent over backwards to take care of us and we regularly refer folks to them. The old saying goes, " you catch more flies with honey that you do with vineagar". It does seem there appears to be a number of power inverter problems out there.
We a problem with the shower door in our Big Sky. The sweep kept ripping off. Both the dealer and Keystone work diligently to find a solution.
We have seen this dealer take care of people who not even their customers with coustesy and in a timely fashion. This was the case on a Holiday Ramber A/C problem. I still fail see what all your comments had to do with the drug issue at Keystone. Just some food for thought.
wa4bmg