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Thanks, everybody! When we pushed the switch, there was nothing. No sound, no movement, nada. We found the tool. (it's a square head kinda like an allen wrench, but 4 sides instead of 6.) We were charging the cordless drill in order to give it a try. I suddenly got an idea. Had Steve remove the panel in the basement to expose the infamous board that has been replaced 4 times and is fried again. Told him to watch for sparks and used the remote to try to open the bedroom slide. HOORAY!!! No sparks and it worked! We are in business.
As a follow-up to our ordeal - Keystone has finally agreed to bring the unit to their service center at the factory. HOORAY! Our appointment is for April 20th. We are so looking forward to having our unit fixed because we really do love it and want to keep it.
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