Well after 1 month we finally got our surround sound. However, we are still waiting for our microwave/convection oven. After being told several times they didn't have a replacement they finally came up with one....well we haven't seen it yet so I will believe it when I see it
I would think that a manager of customer service should not be hanging up on customers. My husband asked him where the parts department was on his end (keystones) and he said across the parking lot, my husband stated don't you think it would be good customer service if you just walked over there and find out what the mix up is on my microwave....that is when he hung up on him!! Bad day or not that is POOR customer service.