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Fact is, most on here are retired, or near retirement. I don't think anyone needs lectured on how they talk to any one they deal with they have purchased a high dollar item from. Surely at our age, we have figured that out. If not, they'll never figure it out.
Not returning calls is not good customer service. Having a unit sit at a dealer for months on end is not good customer service. If Keystone will not admonish a dealer for such, they are simply dropping the ball. I do know they will admonish them for advertising too low of prices. So, what do they care about?
For one, I am thankful my unit is out of factory warranty and on the extended service plan. That way, I don't have to deal with Keystone; someone else can. JMHO
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