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I am sorry that you're having a bad experience with Keystone. If you've read my posts under "Hey Keystone" on the forum, you know that I have had more than my share of problems, not so much with our RV but with getting the warranty work done on it.
Like ols1932, we, too, have been treated like royalty by Keystone. I know how maddening it is to deal with a rude service person, but we never encountered one at Keystone. Everyone I talked to, everyoe who called me--all of them were exceptionally courteous and willing to go the extra step to make things right. Not only that, after Keystone stepped in to help, my dealer/dealership returned to being the great place it used to be.
Don't get discouraged. Once you reach the right person, magic happens.
Carolyn
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