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my first encounter with keystone didn't go real well either. my 09 3465sa didn't get prewired. (generator) one tech looked at our local dealer and one tech that i sent pics to. both said no way did they do it.
the lady at keystone told me to tell the techs, "if they don't know what they are looking for they could call her she would explain it to them" still waiting to hear from the tech at Churchville, at this point i send emails and hear nothing.
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