C/W Draper experience was the same. The service dept. never fixed the AC cooling problem under warranty and kept telling me that as long as the supply air was 20 degrees cooler than the return air, it was great. Now that Its out of warranty, I find the collapsed ducts, etc. Fortunately, only 6 hours of time and about $20 worth of PVC, it works like it should. What I'm wondering is how Keystone passes these off as 4 season living and good in temperatures up to 100 degrees. Seems like false advertising. Anyway, I found a great locally owned RV dealer that does excellent work and happy to divert my spend there instead of CW.
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