|
We picked the unit up on Saturday. The repairing dealer had called Keystone and outlined the repairs needed which included replacing the motor, removing the sticky substance causing the drag, and re-adjusting the slide for a total of 4 hours labor. Keystone only agreed to reimburse for 2 hours labor which apparently is the normal amount to replace a slide motor. The dealer agreed to absorb one additional hour and I paid the other. We were not going to leave our unit sitting out in the rain and snow for another 4 weeks while trying to recover an hours worth of labor from Keystone. Just disappointed that it left the factory in this condition. Hopefully things will go well from this point on.
As a side note in talking to Keystone, they said to use toilet ring wax to lube the cables on the slides which I thought is a pretty novel.
|