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Three questions..... 1. Were you boondocking or at a campground? 2. Where you hooked up to shore water on your shakedown cruise if at a campground? If so, you should have had water but I don't have a new unit and don't know the exact procedure when hooking up to shore water with the convenient center. There may be a valve you have to turn. IF you were not hooked up to shore water then the pump would have had to be engaged to get water. You found this out however. 3. Was your water heater full of water when you turned on the breaker? If not there is a possibility that you may have burned out the element for heating the water with electricity. Check in the unit and see if there is another switch that says something to do with water heater and see if that heats your water also. It should be next to the water pump switch. That would be the gas switch for heating the water. IF you did not have any water in the water heater tank that could be the reason you did not have any hot water also. Hopefully, there was water in the tank for either case. Not a good situation if there was no water in the tank. I'm surprised the dealer(tech) did not tell you about the water heater and how it operates.
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