[1retired06]

Sound like the same support we get from our dealer although as repeat buyers we might get a little more attention. And sometimes you can help others and yourself at the same time. Historical post, described back in April 2015' , we had major work done, new frig ,new m/w, at the top of the list. They did a great job. We sent a letter to the boss recognizing that effort, and the service advisor/technician by name. Whenever we walk into the service area, they know us by name and we are golden. People like to bitch about bad work but seldom formally recognize a job well done. I once had a boss who told me your reward for doing a great job is you get to keep it. I worked twice as hard for his replacement who would once in a while pat me on the back and say thanks. And he was tougher and more demanding.