[rohrmann]

Maybe they have changed their warranty since ours was made. This is copied from our owners manual:

Two Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty
applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered
by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or conditions
of merchantability or fitness for a
particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than fireplace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the first
purchase of such products as follows: (a)
a repair or replacement warranty on defective
products or parts, including in-home
services, for the first year following the
date of first purchase; and (b) thereafter, a
replacement of parts warranty on defective
products and parts (with no in-home services)
for the 1 year period commencing
on the first anniversary of first purchase
and ending on the second anniversary of
the date of first purchase.
Dimplex fireplace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this
warranty, Dimplex warrants such products to
be free from defects in material and
workmanship for a period of 1 year from
the date of first purchase of such products.
Warranty services do not include in-home
services.