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Sorry to hear that you are getting such poor service from Keystone. I can't understand why we are hearing more and more about poor service from Keystone. That has certainly not been our problem. We've been treated like royalty. It has seemed that they couldn't do enough for us. I'm sure you've talked calmly to them and stated your case succinctly. Sometimes you may talk to someone whose day just didn't start right and they're having trouble themselves. That doesn't excuse bad customer relations.
If I were to be talking to Keystone, I'd want them to know that good customer relations starts with listening to the customer and not hanging up on them. Very poor business practice.
Again, our experience with Keystone has been wonderful and I attribute that to the relationship our dealer has with Keystone.
Don't give up. Hang in there and keep trying. Ask to speak to Team Montana manager.
Orv
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