Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

cmawendy · 04-14-2009, 03:08 PM

I hope anyone that has to have warranty work done has better luck then we had with ours. The microwave and surround sound both quit working so we took the 5th wheel down to camping world to get warranty work started. That was on March 13th, well after 1 month and many phone calls from my husband to Keystone they are finally getting us a new microwave. First we were told they didn't make our model anymore (our 5th wheel is a 2008) and they gave Camping World 110.00 to buy us another one. Ha what a joke that was. Ours is a microwave/grill/convection oven. So needless to say the 110.00 does not cover that. Today we were told they have a replacement one and will be sending it. Very poor customer service at Keystone, my husband asked to talk to the manager of customer service and the manager hung up on my husband. What a hassle and we still aren't done as we haven't got either product yet.

04-14-2009, 03:08 PM	#1
cmawendy Montana Fan Join Date: Apr 2009 Location: Albany Posts: 287 M.O.C. #9222	Keystone warranty work I hope anyone that has to have warranty work done has better luck then we had with ours. The microwave and surround sound both quit working so we took the 5th wheel down to camping world to get warranty work started. That was on March 13th, well after 1 month and many phone calls from my husband to Keystone they are finally getting us a new microwave. First we were told they didn't make our model anymore (our 5th wheel is a 2008) and they gave Camping World 110.00 to buy us another one. Ha what a joke that was. Ours is a microwave/grill/convection oven. So needless to say the 110.00 does not cover that. Today we were told they have a replacement one and will be sending it. Very poor customer service at Keystone, my husband asked to talk to the manager of customer service and the manager hung up on my husband. What a hassle and we still aren't done as we haven't got either product yet.