Thread: Dealer Ratings
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Old 11-10-2010, 10:19 AM   #174
GaryM
Seasoned Camper
 
Join Date: Dec 2009
Location: Sandy Beach
Posts: 97
M.O.C. #9975
Country RV Center LTD.
Kelowna, British Columbia.

Sales 7 -Best price I could find after dealing with 4 dealers in western Canada.

Warranty manager 1 -Long story

Service department 0 -They looked at the underside of the pin area as I have frame flex/front cap movement. No problems found. Problem not fixed after two days at the dealer. When the technician installed the outside moldings the calking job was a mess. A list of other things that needed to be fixed. Two of which I did my self, table top replaced and the sofa drawer latch and the shower surround crack which was subbed out to another contractor. There are others issues that were not done. They had no problem contacting Keystone when they needed authorization to look at my RV. But once that was done they had problems contacting Keystone to get me an appointment in Pendleton. And with advanced notice and an appointment they did not even order a new table top, they took one out of another RV on there lot.

Customer Service 0

Parts person 10 -Very friendly and helped us with local area attractions.
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