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When you say the motor has a lot of play are you talking clockwise or counter clockwise play. If that is it yes that is normal.
You may have some binding in one of the legs as it gets to the top. How close are you to the top? Look for some marks on the legs.
The only way I know for sure to test for binding is to pull each leg and test them by hand.
Looking at your year I would take it to a deal and make them do the work since you should be under warranty.
Cheers,
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