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It looks like you have a 2005 model, and not sure how your water lines are running or if you have a an enclosed "convenience center", but I didn't have any issues with water lines freezing up and I was sitting in below zero temps for several weeks. I would suggest getting a small heater down in the basement area to warm it up. I just think it's strange that your lines froze up in the 20s. Actually right now my furnace isn't on, and hasn't been and we've been in the low 20s (22low and 31 high) and my basement area is registering 40degrees. A week ago I removed the plactic from the windows and other insulation stuff that I had installed and everything is dandy. However, my water hose is still wrapped with heat tape. I hope you're able to unfreeze your lines. Good luck to you.
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