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I had same issue, and it was remedied at the dealer. Perhaps some techs no how to adjust them and some don’t. Only had our unit for 3 months, but so far we like the friction hinge. Just watch out for the front door when opening the awning. X2 on checking the steps. I level with the steps in, and then adjust the steps, but make sure that the top threshold of the steps is fully resting on the floor/threshold of the camper. We added the handrails to both sets of our stairs. The front stairs will fold in with the handrail. Rear steps I have to remove the handrail to fold them in, but it’s quick and easy.
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