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I had a warranty claim on 2 of mine about a month or so after I bought it. Keystone sent replacement to my dealer who shipped to me - one was broken as well. Called the manufacturer and they sent replacement parts -for the wrong shade. Got fed up with the shades in the living room and the aggravation of dealing with them so replaced all with Levelor shades. They look absolutely fantastic and give the area a residential look. They are easier to operate than the OEM stuff and a cinch to mount. Lowes cut them to my custom size. Easy peasy!
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