8e3k0, actually the service tech got nothing from the service writer. Apparently the work order went into the computer and from there went into the deepest, darkest reaches of the Black Hole, because no one ever saw the work order again. So, the tech never got a work order, Keystone never got an order for the parts that needed replacement, and we never got a call from the dealership saying our rig was being worked on or was ready. The order was written and apparently vanished, the unit was parked on the service lot, and that was the end of it. Out of sight, out of mind, and with no service or work order to jog anyone's memory, everyone assumed that rig was just being stored, not awaiting service. Once I started calling and calling and finally got someone to call back, the pieces fell into place; we had to start at square one, but at least that time the work order didn't go into the Black Hole!
We are GLAD to have it back.
Carolyn