[mattf]

Picked our 3121RL up about 3-weeks ago and love it. Biggest issue we've had is the entry step. The model of the Step Above on our unit doesn't have the locking mechanism on it which is designed to hold the step tightly against the door frame. Our step relies on the gas pistons to hold it tightly against the door frame, which we quickly found does not work as it should. First time we went to leave, the entry door wouldn't shut. Turns out the step was not being held tightly against the door frame, so when we tried to shut the door the step pushed the screen door out of alignment, bending the hinges. I'd insist that the step have the locking mechanism on it. The Morryde website has the installation instructions for the step where you can see what this locking mechanism looks like. The unit itself is ideal for the 2 of us and 2 German shepherds.