[WeBeFulltime]

You stated that on the panel there is instructions for programming.
Try following those instructions while having the remote turned "on" and held near the panel. This may "pair" the two. Maybe press a "blue" button on panel? Is tour remote like the one pictured just above (buttons not touch screen)? If so, turn it "on" by pressing the center button on the bottom row (just above mountain top) and then the "on" button just above that one. To turn it off repeat that process or it should "time out" after a couple minutes of inactivity. This is the type remote I have and it works great.