People that hang here are just super helpful. People like Bob & Becky. Stick with this group and avoid the hassles of taking back to the dealer unless expensive warranty work. Clearly if you are reading 115vac at the terminals of the element with water in the tank and the leads connected to the element but not drawing current, then the element is open. I recall my reading ~10ohms when I took it out to inspect and clean. It was shocking how much mineral was on it in only 3 weeks of operation. I bought a replacement at AMZN
https://www.amazon.com/Suburban-5207.../dp/B003G9G4X4