[1retired06]

Just had a frameless window replaced in ours in August. Local glass shops would not touch. Don't know why your dealer was mystified, but he is right about the whole window unit. Our dealer ordered a new frame complete with screens, took two weeks to get. Dealer made an effort to order only the window section (escape window) but no go. At least now I have a spare escape window latch, since folks have been having them break.