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I'm with Dish Network, and twice found myself wanting/needing another receiver. The first time lighting came in and fried one, and the second time, several years later, just wanted an extra one for the bedroom and rv. Both times I called and the customer service rep tried to charge me $100.00. I told them to cancel the service because I could go with Direct TV and get new equipment at no charge. On both occasions a supervisor got on the line and sent out a new receiver. On the second occasion I did have to continue my service for 18 months or send it back.
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