Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

**DQDick** · 09-12-2018, 08:24 AM

[QUOTE=Phil P;1116115]Hi

During the first 18 months of owner ship of the Montana we had it in several companies selling Keystone trailer to try and get the warranty things repaired. Keystone would not authorize these repairs and insisted we take it back to the selling dealer.

Most of these dealers would just tell us Keystone wouldn’t authorize the repairs. However several dealer service managers said they didn’t have the information to work on the installed systems like the waste tank level indicators etc.

I'm sorry, but those folks have to be giving you a load of crap. While Keystone may have installed stuff upside down the indicators are not unique to Keystone and they know how to work on them.
Keystone has also authorized non-dealers to do warranty work for us and authorized warranty work for us that others have said Keystone denigned for them. It's all about the dealer and whether or not Keystone is getting what they need to make a proper decision and at times you may have to work with Keystone to find out why they denigned it and then get the dealer to prove to Keystone that the problem should be fixed.

09-12-2018, 08:24 AM	#90
DQDick Site Team Join Date: Jun 2011 Location: Wilsey Posts: 18,799 M.O.C. #11455	[QUOTE=Phil P;1116115]Hi During the first 18 months of owner ship of the Montana we had it in several companies selling Keystone trailer to try and get the warranty things repaired. Keystone would not authorize these repairs and insisted we take it back to the selling dealer. Most of these dealers would just tell us Keystone wouldn’t authorize the repairs. However several dealer service managers said they didn’t have the information to work on the installed systems like the waste tank level indicators etc. I'm sorry, but those folks have to be giving you a load of crap. While Keystone may have installed stuff upside down the indicators are not unique to Keystone and they know how to work on them. Keystone has also authorized non-dealers to do warranty work for us and authorized warranty work for us that others have said Keystone denigned for them. It's all about the dealer and whether or not Keystone is getting what they need to make a proper decision and at times you may have to work with Keystone to find out why they denigned it and then get the dealer to prove to Keystone that the problem should be fixed. __________________ Dick, Joyce, Diego, Picatso and Gustav 2017 3720 RL, and 2013 HC 343RL Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.