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First step has been very positive. Obviously Emerald Coast is a big Keystone dealer. Thought that we would spend a lot of time on the phone, but no calls on our part. Once we convienced the tech that we did have a problem, it went fairly smoothly. Saw them lift the rig using a forklift on the hitchpin. It was scary---the pin moved between three and four inches upward before it lifted the 5W off the jacks! We will stay put until the parts come in and it can be repaired.
Evidently Emerald Coast has a good relationship with Keystone. Keystone has stepped up as it should in rectifying the problem which is a design, manufacting, materials and/or specification error. Keystone said that it would ship the necessary parts as soon as possible and Emerald Coast will take it in for repair the next day--a two day job. Our attitudes are much improved. Are concerned with the stress on the rig. The bathroom vent will not open, the bathroom doorway is not square and the overhead cabinet in the kitchen is lower on the wall side by a 1/2" from the height over the support posts--some of the same problems we had with the last frame failure.
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