Quote:
Originally Posted by jdarwin
Thanks for everyone's feedback. I took your advice and called Keystone. They told me I could take it to any authorized dealer. I have it at one 5 miles away rather than 30 (where I purchased). BTW I have a problem with bathroom sliding door. The door handle on the bathroom side (when closed) is concealed be the wall. So, you can't grab a handle to open the door. I reported this to the dealer. The dealer told me Keystone said it was "as designed" and would not repair it. Low and hold Keystone told me the dealer reported the door handle fell off and they repaired it. Talk about misrepresent the facts! Anyway I'm hoping to also have this corrected.
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Doesn't sound good. Was the Dealer reimbursed by Keystone for the 'warranty' work they didn't do? If so, that's called fraud where I come from. The RV industry needs to weed out the scoundrels that give it a bad name. I expect no one is more bothered by these types of incidents than the ethical, honest RV Dealers.