Hi
On Direct TV the voltage should alternate between about 13 and 7 to change the polarity. If you are on direct and it is a steady 13 then your receiver isn’t working properly. Check the wire from the receiver to the power inserter and see what you have there.
I haven't had any problems with Dish Network using the King Tailgator so can’t tell you much about the Dish receiver.
Call Winegard they have good product phone support.
Phil P
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