Quote:
quote:Originally posted by jameswbarton
Iretired06, I can see that you have not recently had to deal with Keystone. They will not give out phone numbers or emails for anyone. You will literally spend days on hold. If they ever suggest taking it to Goshen I will have it there the next day! So far they tell me to take it to a dealer of their choice and then do not authorize the dealer to do any work. I have heard they will not put anything in writing so as to leave a paper trail. So far that is true in my case. Many contacts but no evidence, no resolution. It would be nice if We had a list of management contacts for these issues that go unresolved.
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Don't understand your post.
Apparently you missed my point. If they were professional and customer oriented, then Keystone would have taken action as outlined by Carl n Susan. Thought I was pretty clear. And obviously you are not familiar with some of my past postings where I described numerous frustrating dealings with Keystone. Customer response and support is not what it used to be. I have been a Montana owner since 2002 and I see a decline.