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For what its worth, I believe people ought to be able to be "REAL" in their communications!
There's a time to laugh, and a time to cry. And there's a time to get in the face of those who refuse to listen or otherwise act appropriately! Why must we always remain cool and calm in hopes of pleasing those who wish to otherwise disregard their responsibilities?
Since I don't know all the specifics, I'm not accusing Keystone of wrongdoing, I'm simply saying that emotions are part of life! Keystone should know that, and certainly should not withhold doing the right thing until we agree to bow down, kiss their foot, and speak softly. They should do the right thing regardless of how they are asked!!!
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