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if it is any consulation I have two close friend who have bought two brand name products (Keystone and Heartland) and are having the same problems. Cupboards not fittings, staples left off trim, just silly things and yes they have been back three or fout times to have them fixed. In one case the toilet paper roller and the towel rack weere stuffed in ome of the drawers. In our case, they had it in the shop getting fixed or waiting for part more then we did. It took five months, but they did get it done but you say why did they not do it right the first time. So just be patient and don't sweart the small stuff.
bob
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