We have been very fortunate. We have heard the above a few times but have gotten good service from local RV repair places that are recommended by whatever park we are in at the time. Most of these also do warranty work, latest example being the front landing gears in the motor going out in Bullhead City, AZ this spring and J&L RV Repair Service taking quick and good care of us. This was also done under our GS Extended Warranty service.
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