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Yes I have heard it and hate to say it but it makes sense.
When my father had service on his automatic transmission at AMECO he was told you are a new customer I hate to do this but this man needs to go ahead because we serviced him and he still has problems. We take current customers before new to get him back on the road. Once you are our customer I would expect you would want the same thing.
The RV dealer ship is reacting the same way. The bigger problem is all service centers do not react to the same set of standards. The way the service man stated their policy is crude but real. They support the local money before the once and gone.
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