Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

Jeff Upchurch · 07-16-2018, 08:18 PM

We ordered in November a Montana 3720 RL. And took deliver in Feb 2018. Just as soon as it was ready and at the dealer just north of the plant . A legacy package. Full body paint gen and all accessories. The dealer did nothing at all to impress us. Truthfully we we're disappointed . Their efforts to have it clean and ready were fair to poor at best .
Since we left the dealer not one time have they contacted us. Lakeshore RV. .
We are still waiting on dresser draws as what was shipped didnt fit . The frig residential style electric and gas would not stay cold and we found that it was all in door adjustments it was not sealing. And if you like ice cream forget it the freezer can not get cold enough to keep ice cream cold to firm or solid . Norco emailed me that these units simply do not get that cold regradless .
We have bedroom closet door issues were the upper track is not supported on the off door side and the screws pull out which are a poor attempt to hold it up .
We have lots of trim coming lose and am constantly working on trim problems .
We had the rear window separated from it's frame work and was literally falling out and when we called local Keystone dealers we were near as Keystone advised us we were told since we did not purchase from them they would not help us . After many calls and emails back and forth with Keystone we had to pay for the repair $1600.00 and then after we sent Keystone the bill they reimbursed us back . This is all on our first trip out . The window simply separated from the frame work and we had to try to tape it into place . .
The best thing of the build to order deal so far has been the extra 10 k we paid for full body paint. It seems to be worth it .
We are extremely dissapointed in the selling dealer .
We are not at all happy with the trim work within the coach .
We have had three units. Two bumper tow units and one with wheel prior to this one and we have never had issues like this .
We took factory tours before we made this last decision and we are convinced they can all have some issues. But it should would be nice if they would at least try to help us make lemonade when the 🍋 show up .
To us they have one thing to accomplish make the sales number and get you gone .
We only wish someone would seem to care

07-16-2018, 08:18 PM	#1
Jeff Upchurch Established Member Join Date: Oct 2017 Location: New Castle Posts: 11 M.O.C. #20631	Not so pleased 2018 3720 RL We ordered in November a Montana 3720 RL. And took deliver in Feb 2018. Just as soon as it was ready and at the dealer just north of the plant . A legacy package. Full body paint gen and all accessories. The dealer did nothing at all to impress us. Truthfully we we're disappointed . Their efforts to have it clean and ready were fair to poor at best . Since we left the dealer not one time have they contacted us. Lakeshore RV. . We are still waiting on dresser draws as what was shipped didnt fit . The frig residential style electric and gas would not stay cold and we found that it was all in door adjustments it was not sealing. And if you like ice cream forget it the freezer can not get cold enough to keep ice cream cold to firm or solid . Norco emailed me that these units simply do not get that cold regradless . We have bedroom closet door issues were the upper track is not supported on the off door side and the screws pull out which are a poor attempt to hold it up . We have lots of trim coming lose and am constantly working on trim problems . We had the rear window separated from it's frame work and was literally falling out and when we called local Keystone dealers we were near as Keystone advised us we were told since we did not purchase from them they would not help us . After many calls and emails back and forth with Keystone we had to pay for the repair $1600.00 and then after we sent Keystone the bill they reimbursed us back . This is all on our first trip out . The window simply separated from the frame work and we had to try to tape it into place . . The best thing of the build to order deal so far has been the extra 10 k we paid for full body paint. It seems to be worth it . We are extremely dissapointed in the selling dealer . We are not at all happy with the trim work within the coach . We have had three units. Two bumper tow units and one with wheel prior to this one and we have never had issues like this . We took factory tours before we made this last decision and we are convinced they can all have some issues. But it should would be nice if they would at least try to help us make lemonade when the 🍋 show up . To us they have one thing to accomplish make the sales number and get you gone . We only wish someone would seem to care